Experience and innovation in Customer Service, Sportsbook Trading and Risk Management

SOLUTIONS

Customer Services

Established in 2008, CSMS has attracted many international gaming clients since its inception. As part of the Playtech family of companies, CSMS manages all aspects of customer services for many major companies in the sector.

Sportsbook Trading

Since establishing our bookmaking services, we have attracted a number of highly skilled industry professionals with decades of experience in the field.

The result?

Trading for top brands - both online and retail, with an increasing revenue growth rate and growing exposure.

Risk Management

Our rapidly expanding team of Risk, Finance, KYC and Compliance specialists employs cutting-edge  fraud prevention systems to safeguard our clients' business.

Dependable payment processing platforms bind our services together for a seamless experience.

 

ABOUT US

CSMS → Customer Support and Management Services

It all started in 2007 here in Sofia with a group of 5 people in a small room, sharing the desire to set the standards for excellent customer service. 

Due to their success, the business quickly grew and only 4 years later, the company became part of Playtech plc - a gambling industry leader. 

With an ever-increasing number of clients and partners, in the following years CSMS managed to grow ever more - both in terms of size and expertise.

Currently, the company has over 250 employees that create a friendly, respectful and supportive atmosphere, all the while upholding our values.

Playtech is a leading software provider for online gaming operators and can be considered as one of the pioneers of the worldwide online and land-based gaming industry.

The company's business portfolio consists of many prominent names in the business, including Bet365, William Hill, PaddyPower, Gala, Coral, Winner, Betfair, Poker770, etc.

Behind the eminent success of Playtech's products and services there are around 5,800 people located in 18 countries, the majority of whom are engaged in research and development of current and future gaming technologies.

 

For additional information on Playtech and the Playtech Group of companies, please visit http://www.playtech.com.

 

2007

Year Established

23

Brands Supported

250+

Employees

10+

Regulated Markets

23

Partners Countries
 

CAREERS

As our business grows we are constantly looking for fresh talent to fill our ranks. 

There are many reasons to join CSMS. Here's just a few: 

THE PEOPLE
THE OFFICE
BENEFITS
FLEXIBILITY
PROFILE
LOCATION

CONTACT US

Head Office

bul. Tsarigradsko Shose 115L

ETC, Building C, floor 4

Sofia, Bulgaria

 

office@csms.bg

Tel: +359 2 400 8917

Fax: +359 2 400 8914

Inquiries

For any inquiries, questions or proposals, please call +359 2 400 8917 

 

INTEGRITY

INNOVATION

EXCELLENCE

PERFORMANCE