Experience and innovation in Customer Service, Sportsbook Trading and Risk Management
Established in 2008, CSMS has attracted many international gaming clients since its inception. As part of the Playtech family of companies, CSMS manages all aspects of customer services for many major companies in the sector.
Since establishing our bookmaking services, we have attracted a number of highly skilled industry professionals with decades of experience in the field.
Trading for top brands - both online and retail, with an increasing revenue growth rate and growing exposure.
Our rapidly expanding team of Risk, Finance, KYC and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clients' business.
Dependable payment processing platforms bind our services together for a seamless experience.
CSMS → Customer Support and Management Services
It all started in 2007 here in Sofia with a group of 5 people in a small room, sharing the desire to set the standards for excellent customer service.
Due to their success, the business quickly grew and only 4 years later, the company became part of Playtech plc - a gambling industry leader.
With an ever-increasing number of clients and partners, in the following years CSMS managed to grow ever more - both in terms of size and expertise.
Currently, the company has over 250 employees that create a friendly, respectful and supportive atmosphere, all the while upholding our values.
Playtech is a leading software provider for online gaming operators and can be considered as one of the pioneers of the worldwide online and land-based gaming industry.
The company's business portfolio consists of many prominent names in the business, including Bet365, William Hill, PaddyPower, Gala, Coral, Winner, Betfair, Poker770, etc.
Behind the eminent success of Playtech's products and services there are around 5,800 people located in 18 countries, the majority of whom are engaged in research and development of current and future gaming technologies.
For additional information on Playtech and the Playtech Group of companies, please visit http://www.playtech.com.
bul. Tsarigradsko Shose 115L
ETC, Building C, floor 4
Tel: +359 2 400 8917
Fax: +359 2 400 8914
For any inquiries, questions or proposals, please call +359 2 400 8917